Privacy Policy

1. Introduction

Casual Hire (ABN 82 638 122 120), trading as CasualHire ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our platform at casualhire.com.au and related services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

For candidates:

• Name, email address, phone number
• Suburb, state and geographical location coordinates
• Work history, education and qualifications
• Skills, certifications and uploaded documents
• Profile photo
• Availability and pay rate preferences

For employers:

• Company name, ABN, contact details
• Billing information (processed securely by Stripe)
• Job posting history and candidate interactions

3. How we use your information

• To provide and improve our employment matching services
• To enable employers to find and contact candidates
• To process payments securely
• To verify candidate credentials and qualifications
• To send service-related communications
• To comply with our legal obligations

4. Who we share your information with

We only share your personal information in the following circumstances:

• Employers who unlock your profile: When an employer pays to reveal your profile, your contact details and full profile become visible to them for 30 days.
• Service providers: We use Supabase (database, hosted in Sydney), Stripe (payments), Vercel (hosting), Anthropic (AI matching), Resend (email delivery), Twilio (SMS delivery) and Google Firebase (app push notifications). Each provider is contractually obligated to protect your data.
• Legal requirements: We may disclose information if required by law.

We do not sell your personal information to third parties.

Overseas disclosure

Some of our service providers store or process information outside Australia. Resend, which delivers our emails, operates from Japan. Stripe, Vercel, Anthropic, Twilio and Google Firebase may process information in the United States and other countries. We take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles.

5. Data security

We use industry-standard security measures including encryption in transit and at rest, row-level security on all database tables, and secure authentication. However, no system is completely secure and we cannot guarantee absolute security.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for optional data processing

To exercise these rights, contact us at support@casualhire.com.au

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

8. Records of your consent

When you create an account you are asked to agree to this Privacy Policy and, if you are a candidate, to your contact details being released to employers who pay to unlock your profile. We keep a record of what you agreed to, the wording shown to you at the time, the date and time, and the IP address the agreement was given from. We keep these records so that both you and we can confirm what was agreed.

You can withdraw your consent at any time by contacting us, or by deleting your account. Withdrawing consent does not affect anything already done while the consent was in place.

9. Complaints and how to contact us

If you have a question or a complaint about how we have handled your personal information, contact us first:

We will acknowledge your complaint within 5 business days and aim to respond in full within 30 days.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5288, Sydney NSW 2001.