Frequently asked questions

Everything you need to know about CasualHire.

For candidates

Is CasualHire free for candidates?

Yes, completely free. Creating a profile, applying for jobs and receiving applications are all free. Optional features like AI Job Matching (50 pts), profile boost (100 pts) and verified badge (200 pts) use a points system. You receive 100 free points when you join.

How do I get more points as a candidate?

You can purchase points packages starting from $19 for 450 points. Points can be used for AI Job Matching, profile boosts, priority matching, CV generation and verification requests.

What is the Verified Badge?

The Verified Badge is a green tick shown on your profile that tells employers your certificates and licences have been checked by the CasualHire team. To get verified, upload your documents against each certificate in your profile and then request verification for 200 points. Our team reviews and approves within 1-3 business days. The badge lasts 90 days and must be renewed — this ensures your credentials stay current.

What does "Profile Boost" do?

A Profile Boost moves your profile to the top of employer search results for 7 days. You appear as "Featured" in talent search. It costs 100 points.

What is AI Job Matching?

For 50 points, our AI reads your full profile — skills, experience, certifications, availability and minimum pay rate — and finds the best matching jobs within 50km of your suburb. Results are ranked by match percentage with a personalised explanation for each match.

How does the CV generator work?

For 250 points, our AI generates a professional Word document CV based on your CasualHire profile. You can use it as many times as you like — regenerate it whenever you update your profile with new experience or skills.

Can employers see my phone number and email without paying?

No. Your contact details are hidden until an employer pays 10 points to unlock your profile. You can also see which employers have unlocked your profile and when their access expires.

What is Priority Job Matching?

For 150 points, you get 30 days of priority status. When employers run AI candidate matching for a job that suits your profile, you appear higher in their results.

How do I cancel an application?

Go to Applied Jobs, find the job and click "Cancel application". This removes you from that employer's applicant list.

Can I be open to permanent roles as well as casual?

Yes. In your profile, you can tick "Open to permanent roles" to appear in searches from employers looking for both casual and permanent candidates.

For employers

How does the employer points system work?

Employers purchase points packages. Revealing a candidate's full profile and contact details costs 10 points. Points expire after 1-3 months depending on the package purchased. You can top up at any time.

What are the employer points packages?

Starter: $99 for 240 points (1 month). Popular: $189 for 540 points (2 months). Best Value: $269 for 850 points (3 months). Premium: $349 for 1,050 points (3 months). All prices include GST.

Once I unlock a candidate, how long do I have access?

You have access to their full profile and contact details for 90 days from the date of unlock. After 90 days the profile re-locks and you would need to unlock again to contact them.

What does "Find Matching Candidates" do?

After posting a job, click "Find Matching Candidates" and our AI searches the database for candidates that match your job requirements — comparing skills, location, experience, availability and pay rate. Results are ranked by match percentage.

What is the AI Recruitment Assistant?

The AI Recruitment Assistant lets you describe what you need in plain English. For example: "I need an experienced barista for a wedding in Sydney CBD this Saturday, RSA required, $38-42/hr." The AI returns a ranked list of matching candidates.

Can I post a job for free?

Yes, posting a job is free. You only pay points to reveal candidate profiles. Featured Job Posts (pinning your job to the top of candidate search results) cost additional points.

What is a Featured Job Post?

A Featured Job Post pins your job listing to the top of the candidate job feed for 7 days. Candidates see it first when they log in. It costs 150-200 points and is ideal for urgent roles.

How does candidate verification work?

Candidates can upload their certificates and licences for manual review by our team. Verified candidates display a green Verified badge that you can see before unlocking their profile. This gives you confidence their credentials are genuine.

Can I shortlist candidates without unlocking them?

Yes. You can shortlist any candidate before paying to unlock them. Shortlisted candidates are saved in your Shortlisted tab grouped by job. Their full name and contact details remain hidden until you choose to unlock.

What happens when I mark a candidate as Hired?

When you change a candidate's status to Hired, you will receive prompts to rate and review the candidate at 1 week, 2 weeks, 1 month and 2 months after hiring. This builds a reliable rating system for future employers.

Still have questions?

Our team is happy to help.

Contact us